Terms and Conditions

Lost&Found Wellness
Terms and Conditions
Sole Trader – Ireland
Last updated: 03 November 2026

These Terms & Conditions explain how bookings, cancellations, and participation in Lost & Found Wellness classes and services work.

1. About Lost&Found Wellness

Lost&Found Wellness is the trading name of Laura Molson, a sole trader operating in Ireland.

Throughout these Terms, “Lost&Found Wellness”, “we”, “our” or “us” refers to Laura Molson trading as Lost&Found Wellness.

Contact

Email: hello@lostandfoundwellness.com
Phone: +353 85 202 9859

2. Scope of Services

These Terms apply to all services offered by Lost&Found Wellness, including:

In-person yoga classes
Online live classes
Recorded or on-demand sessions
Meditation sessions
One-to-one sessions
Small group sessions
Workshops and circles
Multi‑week courses or programmes

By booking or attending a service, you agree to these Terms.

3. Nature of Services

All services are educational and wellbeing-based.

They do not constitute medical advice, physiotherapy, psychotherapy, counselling, diagnosis or treatment unless explicitly stated and appropriately regulated.

Participants are responsible for deciding whether the services are suitable for their personal circumstances.

4. Health and Participation

Yoga and meditation practices involve movement and physical activity.

Participants are responsible for:

Informing the teacher of any relevant injuries, medical conditions, pregnancy or health concerns
Practising within their own limits
Stopping immediately if they experience pain, dizziness or distress
Informing the teacher if their health circumstances change
Participants remain responsible for deciding whether to participate in any activity and may choose to rest or opt out of any exercise at any time

Lost&Found Wellness will:

Provide guidance intended to support safe participation
Encourage participants to practise mindfully and within their own capacity
Maintain appropriate professional liability and public liability insurance for the services provided

Participation is voluntary and undertaken at the participant’s own pace.

5. Risk Acknowledgement

Yoga and movement practices involve inherent risks which may include:

Muscle strain
Joint injury
Aggravation of existing conditions
Dizziness or loss of balance

Online participation carries additional risks because the teacher cannot physically supervise the environment.

Participants are responsible for ensuring their practice space is safe and suitable.

6. Booking and Payment

Bookings are ordinarily made through Bookwhen, our online booking platform, although alternative arrangements may occasionally be agreed directly with Lost&Found Wellness.

Following a successful booking through Bookwhen, participants receive an email confirmation containing their booking details and access to booking management options.

Participants may also receive automated reminders before their scheduled class or session. Where eligible, bookings can be cancelled or rescheduled directly through Bookwhen, subject to the applicable cancellation policy and availability.

Participants are responsible for checking their booking details and managing changes within the required notice period, regardless of whether a reminder email is received.

Payment is ordinarily required at the time of booking unless otherwise stated or agreed. Available payment methods, class passes and applicable discounts are displayed during booking.

All prices are displayed in Euro. Lost&Found Wellness is not currently VAT registered.

7. Statutory Consumer Cancellation Rights

Consumers may have statutory cancellation rights when purchasing services online or remotely.

Under Irish consumer law, the usual 14-day cooling-off right generally does not apply to leisure activities booked for a specific date or period.

Where statutory cancellation rights apply to a particular purchase, including certain passes or other services where relevant, those rights remain unaffected by these Terms.

Nothing in these Terms excludes or restricts any statutory consumer right applicable to the booking or purchase.

8. Cancellation and Refund Policy

Regular Classes

Participants may cancel for a full refund or reschedule to another eligible class at least 24 hours before the scheduled class start time, subject to availability and booking restrictions.
Cancellations less than 24 hours before class, and missed classes, are ordinarily non-refundable and cannot be rescheduled.
Eligible changes may be managed through Bookwhen using the booking link in the confirmation or reminder email. Monetary refunds are processed by Lost&Found Wellness and are not automatically issued when a Bookwhen booking is cancelled.

Class Passes
When a class booked using a pass is cancelled at least 24 hours before its start, the redeemed use is restored to the existing pass, subject to its original validity and expiry date.
Late cancellations and missed classes ordinarily forfeit that use. Separate class credits and monetary refunds for individual redeemed pass uses are not offered.

Courses, Workshops and Special Events
Cancellations made seven days or more before the scheduled start are eligible for a full refund.
For cancellations less than seven days before the start, refunds are not ordinarily available. Exceptional requests may be considered case by case.
Rescheduling or transferring is by prior arrangement only, subject to availability. Places must be used within the scheduled timeframe unless otherwise agreed.

Private One-to-One Sessions
Private sessions may be cancelled for a full refund or rescheduled with at least 48 hours’ notice.
Cancellations with less than 48 hours’ notice are ordinarily non-refundable and cannot be rescheduled, although exceptional circumstances may be considered individually. Missed appointments are non-refundable.

Nothing in this policy affects applicable statutory consumer rights.

9. Transfers

Rescheduling to Another Class

Participants may reschedule eligible regular class bookings to another available class at least 24 hours before the original class starts. Where available, this can be managed directly through Bookwhen, subject to ticket eligibility, availability and pass conditions.

Transferring to Another Participant

A request to transfer a booking to another person must be made at least 24 hours before the scheduled class and requires prior approval from Lost&Found Wellness.
The replacement participant must provide the necessary contact and participation details and agree to these Terms before attending. Person-to-person transfers are arranged directly with Lost&Found Wellness, not automatically through Bookwhen.
For multi-week courses, transfers must be agreed at least 24 hours before the course start date.

10. Arrival and Late Attendance

Participants are encouraged to arrive on time.

For safety and to minimise disruption to the group, entry may not be permitted if a participant arrives more than 10 minutes after the class has started or if the venue no longer permits entry.

If entry is refused due to late arrival, the booking will be treated as a missed session and will not be refundable or transferable in accordance with the cancellation policy.

11. Withdrawal or Cancellation by Lost&Found Wellness

Lost&Found Wellness reserves the right to refuse participation or withdraw a participant where:

Participation presents a safety risk
Behaviour is disruptive or inappropriate
Group safety would be compromised

Where appropriate, a proportionate refund may be issued.

If Lost&Found Wellness cancels a scheduled class or session, affected participants will be notified as soon as reasonably practicable.
Participants will be offered a full refund for the cancelled session or an alternative suitable session, subject to availability and their agreement.
Where a booking was made using a class pass, the relevant use will be restored or an equivalent arrangement made. Participants will not forfeit a paid class entitlement because Lost&Found Wellness cancels the session.

Nothing in this section affects statutory rights where a service is not provided as agreed.

12. Teacher Substitution

If a scheduled teacher becomes unavailable, a suitably qualified substitute may be provided.

13. Force Majeure

Lost&Found Wellness is not responsible for failure to deliver services due to events outside reasonable control, including illness, extreme weather, venue closure or government restrictions.

Where possible, alternative arrangements or credits will be offered.

14. Online Services

Participants attending online sessions are responsible for:

Ensuring adequate internet access
Ensuring a safe practice space
Ensuring suitable equipment

Technical issues on the participant side do not automatically entitle a refund.

15. Data Protection and GDPR

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and Irish data protection law.

Data collected may include:

Name
Contact details
Health disclosures
Payment information

Bookings may be administered through Bookwhen, our third-party booking platform. Online payments are processed through Stripe.

Booking-related data may include participant contact details, booking and attendance records, relevant health disclosures and payment transaction information.

Bookwhen may send booking confirmations, class reminders and notifications of booking changes or cancellations.

Further information about personal data processing, third-party providers and data protection rights is provided in our Privacy Policy.

16. Photography and Media

Photography or video may occasionally be taken for promotional purposes or to share the atmosphere of a class or event.

Images or recordings in which participants are identifiable will only be created or used with their prior informed consent.

From time-to-time, the teacher may also record themselves for personal teaching review. These recordings will be positioned so that participants are not visible or identifiable, will not be shared publicly, and participants will be informed in advance whenever this takes place.

17. Intellectual Property

All materials provided through courses, classes or workshops remain the intellectual property of Lost&Found Wellness and are for personal use only.

18. Liability

Lost&Found Wellness will provide services with reasonable care and skill.

Appropriate professional and public liability insurance is maintained.

Nothing in these Terms limits liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded under Irish law.

19. Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be subject to the jurisdiction of the Irish courts.

Questions about this policy?

Questions about this policy? You are always welcome to contact:
hello@lostandfoundwellness.com

This policy is reviewed periodically to ensure it reflects current practices and legal requirements.