Privacy Policy
Lost&Found Wellness
Privacy Policy
Last updated: 03 November 2026
Lost&Found Wellness is committed to respecting your privacy and handling personal information responsibly. This page explains how information is collected, used, and protected.
1. Who We Are
Lost&Found Wellness is the trading name of Laura Molson, a sole trader operating in Ireland.
Throughout this Privacy Policy, “Lost&Found Wellness”, “we”, “our”, or “us” refers to Laura Molson trading as Lost&Found Wellness.
Contact email for privacy matters:
hello@lostandfoundwellness.com
Location: Ireland
2. Our Approach to Privacy
Your privacy matters to us. We only collect information that is genuinely needed to run classes, communicate with participants, and provide safe and supportive wellbeing services.
We do not sell or trade personal information.
We take reasonable steps to protect the information you share with us.
3. The Information We May Collect
Depending on how you interact with Lost&Found Wellness, we may collect:
- Basic contact information
- Name
- Email address
- Phone number
- Health or wellbeing information (shared voluntarily)
- Injuries or physical limitations
- Pregnancy
- Medical conditions relevant to participation
- Accessibility needs
- Emergency contact information
- Booking and payment information
- Transaction details relating to class or course payments
- Billing information where required
- Communications
- Messages sent via email, Instagram, Facebook, WhatsApp, phone or other direct contact channels
4. Health Information
Information about injuries, health conditions, pregnancy or accessibility needs is considered sensitive personal data under GDPR.
This information is only used to:
- support safe participation in classes
- help the teacher understand relevant needs during practice
Participants may choose how much information they wish to disclose. Health information is optional; consent to its use is requested separately where we rely on explicit consent.
Health information may be shared through Bookwhen, email, WhatsApp, social media messages or in person. We do not routinely create separate health notes. Where you choose to disclose relevant information, we use it discreetly to understand your needs and, where appropriate, offer adjustments to postures, movement or participation.
Bookwhen provides a separate, optional checkbox for explicit consent to use health information. If information is submitted without that consent, we will seek clarification before relying on it for individual adjustments.
You may withdraw consent at any time by emailing hello@lostandfoundwellness.com; this does not affect processing lawfully carried out before withdrawal.
5. How We Use Personal Information
Lost&Found Wellness uses trusted third-party providers to manage bookings, attendance, payments and business communications. These providers process only the personal information necessary to deliver their services and are selected with appropriate data protection safeguards in place.
This may include:
- managing class, workshop, or course bookings
- supporting safe participation in yoga or meditation sessions where relevant health information has been shared
- communicating about upcoming sessions, schedule changes, or important information relating to your booking
- processing payments for services
- improving classes and services offered by Lost&Found Wellness
- sending newsletters, updates, courses, and events where you have chosen to join the mailing list
If you contact Lost&Found Wellness through email, phone, or messaging platforms such as Instagram, Facebook, or WhatsApp, the information you provide will be used only to respond to your inquiry and communicate with you about the services you have asked about.
Messages sent through social media or messaging platforms are also subject to the privacy policies of those platforms.
Where you have opted in to receive marketing emails, your email address will be used to send occasional updates about classes, workshops, courses, events, and other offerings. You may unsubscribe from these communications at any time.
In the future, Lost&Found Wellness may introduce online booking or scheduling systems to help manage class registrations. Where this occurs, these platforms may process limited personal information required to manage bookings and attendance. Any such services will be chosen with appropriate data protection safeguards in place.
6. Marketing Communications
If you join our mailing list, you may receive emails about classes, workshops, courses, events and updates.
Marketing emails are sent through Sender.net.
You can unsubscribe at any time using the unsubscribe link included in emails.
7. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data using the following lawful bases:
Consent
When you opt in to marketing communications or give consent for another specified purpose.
Contract
When information is needed to manage bookings or provide services you have requested.
Legitimate interests
To operate and improve our wellbeing services and communicate with participants.
Legal obligations
Where we are required to retain certain information for tax or legal purposes. For voluntarily disclosed health information, where consent is relied upon, we seek explicit consent as an additional condition under GDPR Article 9.
8. Where Information Is Stored
Personal information may be securely stored using one or more of the following systems:
- secure Google Workspace services, including Google Drive
- Bookwhen (booking and attendance management)
- Stripe (payment processing)
- Sender.net (mailing list management)
- email accounts
- communication platforms such as WhatsApp or social media messaging
Health disclosures may remain in the original booking or messaging platform. We do not routinely create separate written health records.
Access to stored data is restricted and protected using password-controlled systems where possible.
9. Third‑Party Services
Some trusted third-party providers process personal information on behalf of Lost&Found Wellness to support the delivery of our services. These currently include:
- Bookwhen (class bookings, attendance records and booking communications)
- Stripe (secure payment processing)
- Sender.net (email newsletters and mailing list management)
- WordPress.com (website hosting and contact forms)
- Google Workspace (business email and secure document storage)
These services handle information for their stated purposes and may have different roles and responsibilities under data protection law. Where personal information is transferred outside the European Economic Area, the applicable transfer arrangements and safeguards depend on the provider and service.
10. Data Retention
We only keep personal information for as long as reasonably necessary to operate our services and meet legal obligations
Our retention approach includes:
- Booking and financial records: up to 7 years for tax and legal purposes
- Health or participation information: kept only while needed to support participation or for another justified purpose. Disclosures may remain in the original booking or messaging platform, subject to its retention settings and our ability to manage or delete them
- Mailing list data: until you unsubscribe
- General enquiries: In some circumstances, information may be retained for longer where necessary to comply with legal obligations, resolve disputes, or support insurance or safety-related matters. We aim not to retain information longer than necessary and will take reasonable steps to remove information that is no longer required, taking account of the controls available on each platform.up to 12 months
In some circumstances, information may be retained for longer where necessary to comply with legal obligations, resolve disputes, or support insurance or safety-related matters. We aim not to retain information longer than necessary and will take reasonable steps to remove information that is no longer required, taking account of the controls available on each platform.
11. Children and Young People
Where participants under 18 attend classes or sessions, personal information will be provided and managed through a parent or guardian.
Communication regarding bookings or health information will take place directly with the responsible adult.
12. Photography and Video
Photos or video may occasionally be taken during classes or events for promotional purposes.
Images will only be used where clear consent has been given in advance.
Participants may withdraw consent at any time by contacting:
hello@lostandfoundwellness.com
If a participant under the age of 18 appears in any photograph or video, their consent alone is not considered valid. Consent will be obtained from a parent or legal guardian before any image is used.
Where consent is not provided, reasonable steps will be taken to ensure that the individual is not identifiable in any published material.
At times, the teacher may also record video or audio of themselves only for the purpose of reviewing and improving their teaching practice. These recordings will be positioned so that participants are not visible or identifiable, will not be shared publicly, and participants will be informed in advance when this is taking place.
13. Cookies and Website Data
The Lost&Found Wellness website may use cookies to support normal website functionality.
Cookies are small text files stored on your device that help websites work effectively.
The website uses WordPress.com visitor statistics to help us understand website use and improve the visitor experience. A cookie consent banner allows visitors to accept or reject optional cookies. Optional tracking is not activated when it is rejected.
You can manage optional cookies through the website’s consent controls and adjust cookie settings in your browser.
14. Your Data Protection Rights
Under GDPR, you have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data where appropriate
- withdraw consent for marketing communications
- request restriction of processing in certain circumstances
You may also object to certain processing, request data portability where applicable, and withdraw consent where processing relies on it. Withdrawal does not affect earlier lawful processing. You have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie).
Requests can be made by contacting:
hello@lostandfoundwellness.com
15. Changes to This Policy
This Privacy Policy is reviewed periodically to ensure it reflects current practices and legal requirements, and may be updated occasionally to reflect changes in services or legal requirements.
The most current version will always be available on the Lost&Found Wellness website.
Questions about this policy?
You are always welcome to contact:
hello@lostandfoundwellness.com
